Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of Dashzone websites, mobile applications, and related services (collectively, the “Platform”). By browsing, creating an account, placing an order, or registering as a seller, you agree to these Terms and to our Privacy Policy.

If you do not agree, do not use the Platform. We may update these Terms from time to time; continued use after changes are posted means you accept the revised Terms.

Dashzone is a multi-vendor marketplace that connects shoppers with independent sellers, local stores, and selected global catalog partners. We provide the technology for product discovery, checkout, order management, and customer support—but individual sellers are responsible for the products they list and, unless otherwise stated, for fulfilling orders.

Dashzone may operate in more than one market (for example, Somalia and the United States). Product availability, delivery options, pricing, and payment methods may vary by market and by seller.

You must be able to form a legally binding contract in your jurisdiction to use the Platform. You are responsible for keeping your sign-in credentials secure and for all activity under your account.

When you register, you agree to provide accurate, current information and to update it when it changes. We may suspend or close accounts that contain false information, violate these Terms, or pose a risk to the Platform or other users.

Product listings, prices, images, and descriptions are provided by sellers or catalog partners. We strive to display accurate information, but errors may occur. If a listing is materially incorrect, we or the seller may cancel the order and issue a refund according to applicable policy.

When you place an order, you make an offer to purchase from the relevant seller. An order is confirmed when payment is authorized and the seller or Dashzone accepts it. You will receive order updates by email, in-app notification, or SMS where enabled.

Delivery estimates shown at checkout are good-faith projections and may change due to inventory, carrier delays, customs, weather, or other factors outside our control.

Prices are shown in the currency indicated at checkout unless stated otherwise. Applicable taxes, duties, shipping fees, and service charges may be added before you confirm payment.

Payments are processed by third-party payment partners. Dashzone does not store full payment card numbers on its servers. By submitting payment information, you authorize us and our partners to charge the total amount for your order.

Promotional codes, coupons, and app-only offers are subject to their stated terms and may be modified or withdrawn at any time.

Fulfillment is performed by the seller or a logistics partner designated for that order. Delivery areas, pickup locations, and store notes (such as delivery hours or weekend-only service) are set by sellers and shown where available on product or store pages.

You are responsible for providing a complete and accurate delivery address and for being available to receive the order or to arrange pickup. Failed delivery attempts caused by incorrect information may result in additional fees or order cancellation.

Risk of loss for physical goods generally passes to you upon delivery to the address you provided or upon confirmed pickup, unless applicable law requires otherwise.

Return and refund eligibility depends on the product, seller, and market. Applicable return windows and policies are shown on the product or order page where available. Contact support@dashzone.so if you need help starting a return or refund request.

If your order has not shipped, contact us as soon as possible; changes or cancellations may not be possible once fulfillment begins. Refunds, when approved, are returned to the original payment method unless we agree otherwise.

If you register to sell on Dashzone, you represent that you have authority to bind your business and that your listings comply with applicable laws. You are responsible for accurate product information, lawful inventory, timely fulfillment, customer communication, and applicable taxes or licenses in your jurisdiction.

Dashzone may review seller applications, monitor listing quality, and suspend or remove stores that violate marketplace policies, receive excessive complaints, or create legal or reputational risk. Platform fees, payouts, and feature availability may vary by market and are described during onboarding or in seller communications.

By agreeing to these Terms during seller registration, you authorize Dashzone to display your store name, logo, products, and store notes to customers on the Platform.

You may not use the Platform to sell or promote illegal goods, infringe intellectual property, post misleading listings, manipulate reviews, interfere with Platform security, scrape data without permission, or harass other users or staff.

We may remove content, cancel orders, withhold payouts, or terminate access when we reasonably believe a violation has occurred.

Dashzone names, logos, software, and site content are owned by Dashzone or its licensors and may not be copied or used without permission. Seller trademarks and product content remain the property of their respective owners.

By submitting content to the Platform (such as reviews, images, or store descriptions), you grant Dashzone a non-exclusive license to use, display, and distribute that content in connection with operating the marketplace.

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Dashzone disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement.

Dashzone is not the manufacturer of third-party products and is not liable for seller acts or omissions except as required by law. Our total liability for any claim arising from your use of the Platform is limited to the greater of (a) the amount you paid Dashzone for the order giving rise to the claim in the twelve months before the event, or (b) one hundred U.S. dollars (USD 100), except where such limitation is prohibited by law.

We encourage you to contact support@dashzone.so first so we can try to resolve concerns quickly. If a dispute cannot be resolved informally, it will be handled according to the laws of the jurisdiction where Dashzone operates the relevant marketplace, without regard to conflict-of-law rules, unless mandatory consumer protection laws in your country require otherwise.

We may modify these Terms, marketplace features, or seller requirements at any time. Material changes will be reflected by updating the “Last updated” date below.

Questions about these Terms can be sent to support@dashzone.so.